Frequently Asked Questions
Creating Relationships Based on Trust and Quality ServiceAsk These 10 Questions Before You Hire A Siding or Seamless Eavestrough Contractor
1. Do they do the work as promised in their estimates?
At Can-Cro, we strive to do everything in our power to meet our installation dates. Feedback from our customers has let us know how satisfied they’ve been with our attention to detail, appreciation of personal deadlines and the pride we take with respect to keeping the property as clean as possible throughout and at the completion of the building process.
Mario, our president proudly says, “It’s your house, but it’s my job”. In 10 or 15 years when we drive by your property, we want to be able to take pride that the job looks as good as the day we completed it.
With a track record of professional installation and finishing, we are confident that we are your best choice for siding and seamless eavestrough that will increase the value of your home and protect it for decades.
2. What are the payment options?
You can pay for your siding and eavestrough repairs and renovations with VISA, MasterCard, Electronic Funds Transfer (EFT) and personal cheques. We want your home to be safe and sound now, so we work with you to find financial solutions. Ask your estimator about how we can help.
3. Do they visit your property for an onsite estimate? Is it free?
We believe in meeting the homeowner, architect or contractor on site. We want to make sure that all aspects of the structure are properly assessed so that when we give you an estimate, we can stand behind it.
If you’re ready for one of our estimators to visit your property, click here to set an appointment.
Our estimators will make recommendations on the best steps for you to take with your exterior renovations. They will always look for any deterioration or damage that may be threatening your home due to improperly installed or outdated siding, eavestrough, soffit, fascia or trim.
Yes, our estimates are free. We’re confident that you’ll appreciate the quality, service and integrity that we bring to every one of our installations.
4. Do they have Liability Insurance?
We believe that your property deserves to be treated with respect and we aim to treat your property like our own. We carry insurance in case of any damage to your property during an installation.
All of our siding and eavestrough crews work carefully to protect your landscaping when we are on the job. We do suggest that, before any job begins, you tie back and/or move any plants that are important to you. While we are careful, sometimes damage to plants is unavoidable.
5. Do they have Workplace Safety & Insurance Board Coverage?
We care about our staff and our customers and we wouldn’t operate without it. WSIB coverage is mandatory and for your own piece of mind and protection, any company you hire to work on your home should be able to provide proof of coverage when you ask to see it.
We are committed to remain in good standing with WSIB and to our impeccable track record for safety at the workplace.
6. What is the warranty on their products and labour?
Most products we carry, including our seamless eavestrough and siding have a manufacturer warranty. The Can-Cro labour guarantee is for two years.
Customer Service is our top priority and we stand behind our work, 365 days a year, year after year. If you notice any issues with our work, we’ll locate the issue and get if fixed as soon as possible, at your convenience.
7. Do they offer a referral program?
A significant portion of our business is through customer referrals. There’s no better compliment to us and we thank our customers for referring us to their family and friends. Once your referral becomes a project for us, you’ll receive a cheque in the mail to show our appreciation. Ask us about how to qualify for this program.
8. Do they support their local community?
Can-Cro has grown with the community and has given back by sponsoring local East Gwillimbury children’s hockey and soccer teams. We have also supported York Region non-profit organizations such as the Doane House Hospice eavestrough installation. The Habitat for Humanity—York Region <soffits, p=”” eavestroughs.<=”” and=”” fascia,=””> </soffits,>
The Police Association, Firefighter’s Association and local Food Drives have also had the support of Can-Cro. As a member of the Newmarket Chamber of Commerce and participant in the Annual Home Show, we have demonstrated our commitment to the community year after year.
9. What areas do they serve?
We serve Newmarket and surrounding areas. Our boundaries extend from Highway 7 to Barrie and from Highway 50 east to Highway 12. We’ve been known to travel to help our customers when they move out of York Region.
Our crews typically start their day between 7:00 — 8:00 a.m. and work until 5:00 — 6:00 p.m., daylight and weather permitting, Monday through Friday, throughout the year.
10. How long have they been installing siding and seamless eavestrough?
Can-Cro has been based in Newmarket since 1996 and has completed over 12,500 installations. We work with homeowners, architects and contractors to get the job done right.
We encourage you to make an informed decision. Require references and look at previous siding and seamless eavestrough installations. Word-of-mouth referrals from neighbors and friends who have recently had work done are an excellent start. Always work with a company who is insured, whose skills you trust, who is qualified to perform the job you need and who cares about Customer Service.
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